How to request refunds and cancel subscriptions with proper documentation
Creator Marketplace provides flexible refund and cancellation policies to ensure customer satisfaction. Whether you need to request a refund for a purchase or cancel a subscription, we've made the process simple and transparent.
We offer a 30-day refund window for most purchases and flexible cancellation options for subscriptions.
Our refund policy covers different types of transactions and services:
Follow these steps to request a refund for eligible transactions:
Go to your billing dashboard and find the transaction you want to refund.
Path: Dashboard → Billing → Transaction History → Select Transaction
Look for the "Request Refund" button on the transaction details page.
Select a reason for your refund request and provide additional details if needed.
Submit your refund request and wait for our team to review it.
Refund requests are typically processed within 3-5 business days. You'll receive email updates throughout the process.
You can cancel your subscription at any time. Here's how to do it:
Go to your account settings and navigate to the subscription or billing section.
Find the "Cancel Subscription" button and click it to start the cancellation process.
Confirm your cancellation and choose when you want it to take effect.
You'll receive an email confirmation of your cancellation with the effective date.
When cancelling a subscription, you have different options for when the cancellation takes effect:
Once your refund is approved, here's what happens next:
You'll receive an email notification confirming your refund has been approved.
Refunds are typically processed within 3-10 business days, depending on your payment method.
Refunds are issued to the original payment method used for the transaction.
You'll receive a refund receipt via email for your records and tax purposes.
Most refunds must be requested within 30 days of the original transaction date.
Refunds are always issued to the original payment method used for the purchase.
When you cancel a subscription, you retain access until the end of your current billing period.
If you have questions about refunds or cancellations, contact our support team for assistance.
Our customer support team is here to help with any questions about refunds or subscription cancellations. We're committed to making the process as smooth as possible.
Contact our support team if you need help with refunds, cancellations, or have any billing questions.
Contact Support